Shipping policy

Shipping and Tracking Issues

Tracking Your Order

You will be emailed the tracking numbers when your order is shipped. You will be able to track your packages (after 7:00 pm) through the email you receive.  You can also track the status of your order on our website by entering your order ID# and your email address. 

Shipping Times
We strongly advise planning and ordering your candle/soap making items well in advance of when you will need them. We have no control over how long or shipping carriers will take to get your package to you.

For your convenience, you can check general transit times below (please enter origin zip code 70065):

-       For the US Post Office: https://www.usps.com/priority-mail/map/

-       For FedEx: https://www.fedex.com/grd/maps/MapEntry.do

Orders Not Received
If you did not receive your order, please contact the courier with your tracking number to inquire where your package is.  You can also call or email us for help with your order.

USPS customer service: 1-800-275-8777 – We also recommend that you call your local post office.

Damage to your Order

Once your package leaves our warehouse, we are not responsible for it for any reason (this includes, but is not limited to, theft after delivery).

Please call us if you notice any damage to your package and/or items. Also, some products (i.e.; wax) are heat sensitive and may melt slightly during the shipping process, however this will not alter the quality of the product.

Missing Packages
Once your package has been received, all reports of incorrect items, missing items, or damaged items must be reported to Nola Soap Works  within 7 days of receipt/delivery (add for all). We may require proof of error. We will not be able to make any adjustments after this time.

Stolen Packages
Please be advised that tracers and other requests only initiate investigation into delivery issues, and can take weeks to progress or be resolved.  If it is discovered that your package was stolen, we suggest that you file a police report with your local police department.

Address Changes
If an address change is necessary we will initiate the change for you and you will be billed $20. If the package comes back we do not refund the address change.  You will also be charged for subsequent shipping charges.