Terms of service

Order Issues

Processing Times
We understand the importance of receiving your supplies promptly, and we strive to fill and ship all orders as soon as possible.  During our busy season (September - December) and during promotions, orders may take several days to process and ship due to order volume.  If lead time is a concern, we post current lead times and estimated delivery dates in the checkout process so you know when to expect your order.

Payment
If you attempt to process payment multiple times with an incorrect address or zip code, your payment method may show the charges as pending and hold the money (even though the charges are declined) until the charges fall off. The amount of time this takes can vary from 1 day to 30 days and will depend on your payment method issuer’s discretion. We are not responsible for your repeated attempts to process payment, which may result in a hold on your funds. 

Making Changes To Your Order
Once an order is placed and accepted, it cannot be cancelled by you. Exceptions will not be made to this cancellation policy. Any additions to an order will be treated as separate orders and assigned a separate order number. It is crucial that you double, and triple check the accuracy of your order before clicking the “place order” button during checkout. The Company will not be held accountable for, and will not correct any, order mistakes that you have made. The Company will not add to your order or take away from your order, nor will the Company combine orders for shipment together.

Cancellation
Once an order is placed and accepted, it cannot be cancelled by you. Exceptions will not be made to this cancellation policy. Any additions to an order will be treated as separate orders and assigned a separate order number. It is crucial that you double, and triple check the accuracy of your order before clicking the “place order” button during checkout. We are also unable to accept requests to add to an order or change an order once placed. We apologize for any inconvenience this may cause.